Host-CrunchTwo doors, and it matters which one
Technical help around the clock. Anything about money comes straight to us.
Something wrong with your hosting?
Open a ticket from inside your control panel. It reaches the engineers who run the servers, 24 hours a day, usually answering within 10–30 minutes — sites down, email trouble, DNS, databases, SSL, migrations.
- Staffed every day of the year, weekends and holidays included
- Tickets answered 24/7 — usually 10–30 minutes to a first reply, and within the hour as a rule
- Live chat and phone during business days
Your login came with your welcome email. Webmail is here.
Anything about money?
Invoices, receipts, refunds, changing a card, upgrading a plan, cancelling — that is us, not the platform. We take the payment, so we are the only ones who can see it.
- Billing questions and receipts
- Refund requests
- Upgrades, downgrades and cancellations
- Adding a service, or registering another domain
These are not buttons in your control panel any more — email us and a person will do it for you, usually the same day. It is deliberate: anything that costs money now goes through Host-Crunch, so you cannot be charged twice for the same thing.
support@host-crunch.comNot a customer yet?
Not sure which plan or data centre fits? Ask before you order — we would rather point you at the smaller plan that works.
support@host-crunch.comSecurity & compliance work
For compliance assessments, security architecture, or anything beyond hosting, reach the parent company directly.
Palette Technologies LLC